Covid-19 Information and Resources
The health and safety of our employees and guests is very important to us. Browse this page for General Information about COVID-19, At-Home Activities for Social Distancing, and valuable Assistance Programs and Resources.
COVID-19 General Information
What you should do if you think you have COVID-19
If you are feeling ill, please follow these steps:
- Contact your Manager immediately and tell them you are feeling ill. Stay home from work and self-isolate.
- Do the COVID-19 Self-Assessment Test on the Alberta Health Services website.
- Follow the instructions you get at the end of the self-assessment. You may be instructed to call 8-1-1 and speak with a nurse, or book a Covid-19 Test.
- Contact your manager to communicate the information provided to you by the online self-assessment or 8-1-1.
If you live in Employee Housing, please contact the Employee Housing department at (403) 760-2200 or StaffRes@bestofbanff.com upon symptoms of illness and communicate the information provided to you by the online self-assessment or 8-1-1.
Testing is available in Banff & Canmore
Testing is available to anyone in Alberta who is experiencing COVID-19 symptoms, including fever, cough, shortness of breath, and a runny nose or sore throat.
Testing is available at the following clinics by appointment only;
- Alpine Medical Clinic (403) 762-3155 – (open 7 days per week)
- Bear St. Family Physicians (403) 762-4846 – (open Mon – Fri)
- Canmore Assoc. Medical Clinic (403) 678-5585 – (open Mon – Fri)
- Lake Louise Medical Clinic (403) 522-2184 – (open Mon – Fri)
- Ridgeview Medical Centre (403) 609-8333 – (open 7 days per week)
The COVID-19 test is only for people who currently have symptoms of the virus. The test does not show if you were infected in the past and are no longer symptomatic.
The Government of Canada recommends that you avoid or cancel any non-essential travel outside of Canada until further notice. If you must travel outside of Canada in the immediate future, contact the Human Resources department at (403) 760-8521 or HR@bestofbanff.com.
All Albertans who are currently outside the country are to self-isolate for 14 days after they return from being outside Canada, and monitor their condition for fever, cough or difficulty breathing.
Assistance Programs & Resources
Government of Canada Financial Support (Federal)
1. Employment Insurance (EI)
EI Sickness Benefit gives income support to people who are unable to work due to illness or injury or quarantine.
Read the BLC Factsheet – COVID-19 Financial Assistance Programs for more information including;
- How much money can I get?
- Who is eligible for EI Sickness Benefit?
- How do I apply for EI Sickness Benefit?
- When do I apply for EI Sickness Benefit?
If you are not eligible for EI Sickness Benefit, you may be able to apply for the Canada Recovery Sickness Benefit (CRSB).
2. Canada Recovery Benefit (CRB)
The Canada Recovery Benefit (CRB) gives income support to employed and self-employed individuals who are directly affected by COVID-19 and are not entitled to Employment Insurance (EI) benefits.
Read the BLC Factsheet – COVID-19 Financial Assistance Programs for more information including;
- How much income support can I get?
- Who is eligible for CRB?
- How do I apply for CRB?
- When do I apply for CRB?
The Benefits Finder will assist finding other supports for you.
You can also review all support options here as part of Canada’s COVID-19 Economic Response Plan.
Province of Alberta Financial Support (Provincial)
Alberta Income Supports offer Emergency Financial Assistance.
For more information on this program please visit this page.
What's For Dinner? Pauw Foundation Meal Kits
- Have healthy and affordable meal kits delivered to your door each week, with ingredients for 3 meals, to feed 4, with easy to follow recipes.
- All BLC employees may access the discounted pricing, including those who are still working and who are temporarily laid off.
- Meal kits can be picked up at Ptarmigan Inn on Mondays on the day of pick up between 5 and 6 pm.
- For full details, including menu selections, ordering, and deliveries, go to pauwfoundation.com. Menus and more details are sent our regularly via Newsletter too.
Bow Valley Good Food Box
- Get 20-25lbs of fresh produce for $25 (applicable to anyone who has lost income due to COVID-19), or $30 (regular price).
- For full details or to place your order, go to http://bowvalleypcn.ca/Features/Pages/Good-Food-Box-Article.aspx.
- Purchasers will be required to pick up their box at the scheduled date & time.
Banff Food Rescue
- Access healthy food for a suggested donation of $5 per individual.
- The current pick-up schedule is Monday, Wednesday, and Friday from 6pm – 7pm at 215 Banff Avenue (Lower level Sundance Mall). No advanced ordering is required.
Changes to the pick-up schedule will be posted on their Facebook page: facebook.com/banfffoodrescue/
Canmore Food Recovery Barn
- Stop food from going to landfill and access healthy food for a suggested donation of $5 per individual.
- The current pick-up schedule is Tuesdays & Thursday at 5pm at 1205 – 1st Ave, Canmore (Shepherd of the Valley Lutheran Church). No advanced ordering is required.
- Please remember to bring a reusable bag, and arrive a few minutes early to draw your number!
Facebook page: facebook.com/CanmoreFoodRecoveryBarn/
Lunch To Go
Free bowl of homemade chilli with bun (gluten-free and vegetarian options available) for pick up Tuesdays from 12-1pm at the Banff Park Church – 455 Cougar Street (455 Cougar St). Just reheat.
You can find more information here.
- ToGo Canada offers delivery services for select restaurants in Banff and Canmore. View available restaurants and menus at togocanada.ca/.
- Grocery orders are also available (max. 20 items). Pre-order for next-day delivery by e-mailing firstname.lastname@example.org.
- Order online at togocanada.ca/ or over the phone at 403-762-8646 (Banff) or 403-688-8646 (Canmore).
Foreign Workers and Permanent Residents
Settlement Services in the Bow Valley
Settlement Services’ office is temporarily closed due to COVID-19, however their services are still available to help new Permanent Residents with;
- Finding information you need
- Applying for Employment Insurance (EI)
- Applying for other government benefits
- Doing your taxes
- Any questions or concerns you have.
Contact Settlement Services by e-mail at email@example.com or by phone at (403) 762-1144.
Bow Valley Immigration Partnership (BVIP)
BVIP has a webpage dedicated to helping Temporary Foreign Workers and Permanent Residents navigate the COVID-19 pandemic, including resources in different languages.
- Questions & Answers for Foreign Workers and Permanent Residents
- Help for Foreign Workers
- Help for Permanent Residents of Canada
- Resources in Other Languages
View Bow Valley Immigration Partnership’s website at bvipartnership.com/covid19/.
IRCC COVID-19 Updates
If you have a Work Permit or have applied for Permanent Residency, please refer to the IRCC webpage for new updates that may be relevant to you.
Coping & Mental Health Resources
Local (Banff & Canmore)
Mental Health & Walk-In Counselling (URGENT):
- Available at the Banff Mineral Springs Hospital & Canmore General Hospital from 2 – 9 pm every day.
- No appointment needed.
Bow Valley Mental Health Services (NON-URGENT):
- Call (403) 943-1500 to reach Access Mental Health and complete an initial screening over the phone. Access Mental Health is familiar with both Alberta Health Services (AHS) and community-based programs and will explore all options in order to refer individuals to the most approptiate health resources.
- Call Alberta Health Services Mental Health Helpline at 1-877-303-2642 to get a referral for free for non-urgent support from professional counsellors.
- Call 2-1-1 (or text 2-1-1 or access live chat here) for help for housing, food and mental health support.
- Call Distress Centre Calgary at 403-266-4357 to get free urgent support or schedule a video chat from professional counsellors.
- Crisis Text Line for urgent support from trained crisis counsellors vie text message (text 741741)
- Help in Tough Times (Webpage – AHS)
- Covid-19 and Your Mental Health (Pdf – AHS)
- Practical and Emotional Preparedness for a Pandemic (Pdf – AHS)
- Coping and Connection for Children & Families During Covid-19 (Pdf – AHS)
- Stress and Coping with COVID-19 (Webpage – CDC)
- Talking with children about Coronavirus Disease 2019 (Webpage – CDC)
- Kelty’s Key is a free online therapy resource where you can access tailored treatment from an online therapist, or work on your own with their self-help resources: keltyskey.com.
Mobile Apps for Self-Care
Mobile Apps for Self-CareThere are a variety of mental health apps out there to help you manage anxiety, depression, and stress, and track your mood. Here are a few for you to check out that are available for Apple and Android.
Local Help Centres (Banff & Canmore)
Banff Help Centre
The Town of Banff’s Emergency Social Services team is available 8:30am – 4:30 pm, Monday through Friday, to help answer questions relating to mental health, employment insurance, meal and grocery services, housing, issues related to immigration, child and youth care information and more.
Their preferred method of contact is by e-mail at firstname.lastname@example.org. It it important that you include your name, phone number, email address, citizenship status, preferred form of contact and what questions or concerns you have.
If you do not have access to e-mail or a computer, you may phone them at (403) 762-1251 during their open hours of operation.
Visit this page to get more information about all support services for Banff Residents.
Canmore Help Centre
The Town of Canmore’s call centre is now open and will operate 7 days/week, 8:30am – 4:30pm to help answer questions relating to mental health, employment insurance, meal and grocery services, housing, issues related to immigration, childcare and more.
Contact their call centre by email at email@example.com or by phone at (403) 678-1551 during their open hours of operation.
Visit Canmore.ca/COVID for information and assistance.