Covid-19 Information and Resources
The health and safety of our employees and guests is very important to us. Browse this page for General Information about COVID-19, At-Home Activities for Social Distancing, and valuable Assistance Programs and Resources.
COVID-19 General Information
What you should do if you think you have COVID-19
If you are feeling ill, please follow these steps:
- Contact your Manager immediately and tell them you are feeling ill. Stay home from work and self-isolate.
- Do the COVID-19 Self-Assessment Test on the Alberta Health Services website.
- Follow the instructions you get at the end of the self-assessment. If you are instructed to call 8-1-1, stay on the line until someone answers.
- Contact your manager to communicate the information provided to you by the online self-assessment or 8-1-1.
If you live in Employee Housing, please contact the Employee Housing department at (403) 760-2200 or StaffRes@bestofbanff.com upon symptoms of illness and communicate the information provided to you by the online self-assessment or 8-1-1.
Testing is available in Banff
Eligibility for COVID-19 testing has been expanded to anyone in Alberta who is experiencing COVID-19 symptoms, including fever, cough, shortness of breath, and a runny nose or sore throat.
If you are experiencing any of these symptoms, stay home and complete the COVID-19 Self-Assessment Test on the Alberta Health Services website.
If the results of your test direct you to self-isolate, do as required and call Alpine Medical Clinic at (403) 762-3155 to arrange testing.
The clinic is open with reduced hours; Monday to Sunday from 9am – 5pm. Appointments for Covid-19 testing will only take place during the last hour that the clinic is open.
The COVID-19 test is only for people who currently have symptoms of the virus. The test does not show if you were infected in the past and are no longer symptomatic.
The Government of Canada recommends that you avoid or cancel any non-essential travel outside of Canada until further notice. If you must travel outside of Canada in the immediate future, contact the Human Resources department at (403) 760-8521 or HR@bestofbanff.com.
All Albertans who are currently outside the country are to self-isolate for 14 days after they return from being outside Canada, and monitor their condition for fever, cough or difficulty breathing.
Assistance Programs & Resources
Government of Canada Financial Support (Federal)
1. Canada Emergency Response Benefit (CERB)
This taxable benefit provides a payment of $2,000 for a 4-week period for up to 24 weeks for workers who lose their income as a result of the COVID-19 pandemic.
To find out if you are eligible for CERB, click here.
Applying for CERB
To deliver payments to Canadians in a fast and easy way, the CERB is being jointly delivered by Service Canada and the Canada Revenue Agency (CRA). There are a few simple questions you can answer that will direct you to the service application option that best fits your situation.
To find out if you should apply for CERB through Service Canada or CRA, click here.
2. Employment Insurance (EI)
If you have stopped working because of COVID-19, you should apply for the Canada Emergency Response Benefit (CERB), whether or not you are eligible for Employment Insurance.
If you became eligible for EI regular or sickness benefits on March 15, 2020 or later, your claim will be automatically processed through CERB.
To find out if you should apply for CERB through Service Canada or CRA, click here.
Applying for Other EI Benefits
For other EI benefits, including maternity, parental, caregiving, you should also continue to apply as normal. For more information on applying to other EI benefits excluding Regular and Sickness, click here.
Other financial assistance programs through the Canadian government that you may be able to access for support include;
- Extra time to file income tax returns;
- Increasing the Canada Child Benefit;
- Mortgage support;
- A moratorium on the repayment of Canada Student Loans.
Find a full overview of Canada’s COVID-19 Economic Response Plan here.
Province of Alberta Financial Support (Provincial)
1. Emergency Isolation Support (CLOSED)
The Government of Alberta’s Emergency Isolation Support program is now closed. This was a temporary program to provide one-time funding until the Government of Canada announced its own support program. The Canada Emergency Response Benefit is now available as of April 6, 2020.
Other financial assistance programs through the Alberta government that you may be able to access for support include;
- Student loans repayment deferral;
- Banks and credit unions;
- Education property tax freeze.
For more information on what each of these programs can provide, and any required steps you must take, go here.
What's For Dinner? Pauw Foundation Meal Kits
- Have healthy and affordable meal kits delivered to your door each week, with ingredients for 3 meals, to feed 4, with easy to follow recipes.
- All BLC employees may access the discounted pricing as listed on the menu, including those who are still working and who are temporarily laid off.
- Meal kits will be delivered to any BLC employee living in Banff or Canmore.
- For full details, including menu selections, ordering, and deliveries, go to pauwfoundation.com.
Bow Valley Good Food Box
- Get 20-25lbs of fresh produce for $25 (applicable to anyone who has lost income due to COVID-19), or $30 (regular price).
- For full details or to place your order, go to http://bowvalleypcn.ca/Features/Pages/Good-Food-Box-Article.aspx.
- Canmore: Due to Covid-19 restrictions, boxes will be delivered to all purchasers in Canmore.
- Banff: Purchasers in Banff will be required to pick up their box at the scheduled date & time.
Banff Food Rescue
- Access healthy food for a suggested donation of $3 per individual.
- The current pick-up schedule is Monday, Wednesday, and Friday from 6pm – 7pm at 215 Banff Avenue (Lower level Sundance Mall). No advanced ordering is required.
Changes to the pick-up schedule will be posted on their Facebook page: facebook.com/banfffoodrescue/
Canmore Food Recovery Barn
- Stop food from going to landfill and access healthy food for a suggested donation of $5 per individual.
- The current pick-up schedule is Tuesdays & Thursday at 5pm at 1205 – 1st Ave, Canmore (Shepherd of the Valley Lutheran Church). No advanced ordering is required.
- Please remember to bring a reusable bag, and arrive a few minutes early to draw your number!
Facebook page: facebook.com/CanmoreFoodRecoveryBarn/
- Chili’s take-out is available daily from 1:30 pm – 8 pm. View Chili’s To Go Menu and call (403) 760-8502 to place your order.
- BLC employee food discounts are still available when you show your Staff ID at pick-up.
- Chili’s delivery is available through ToGo Canada (see next).
- ToGo Canada offers delivery services for select restaurants in Banff and Canmore. View available restaurants and menus at togocanada.ca/.
- Grocery orders are also available (max. 20 items). Pre-order for next-day delivery by e-mailing email@example.com.
- Order online at togocanada.ca/ or over the phone at 403-762-8646 (Banff) or 403-688-8646 (Canmore).
Foreign Workers and Permanent Residents
Settlement Services in the Bow Valley
Settlement Services’ office is temporarily closed due to COVID-19, however their services are still available to help new Permanent Residents with;
- Finding information you need
- Applying for Employment Insurance (EI)
- Applying for other government benefits
- Doing your taxes
- Any questions or concerns you have.
Contact Settlement Services by e-mail at firstname.lastname@example.org or by phone at (403) 762-1144.
Bow Valley Immigration Partnership (BVIP)
BVIP has a webpage dedicated to helping Temporary Foreign Workers and Permanent Residents navigate the COVID-19 pandemic, including resources in different languages.
- Questions & Answers for Foreign Workers and Permanent Residents
- Help for Foreign Workers
- Help for Permanent Residents of Canada
- Resources in Other Languages
View Bow Valley Immigration Partnership’s website at bvipartnership.com/covid19/.
IRCC COVID-19 Updates
If you have a Work Permit or have applied for Permanent Residency, please refer to the IRCC webpage for new updates that may be relevant to you.
Coping & Mental Health Resources
Local (Banff & Canmore)
Mental Health & Walk-In Counselling (URGENT):
- Available at the Banff Mineral Springs Hospital & Canmore General Hospital from 2 – 9 pm every day.
- No appointment needed.
Bow Valley Mental Health Services (NON-URGENT):
- Call (403) 943-1500 to reach Access Mental Health and complete an initial screening over the phone. Access Mental Health is familiar with both Alberta Health Services (AHS) and community-based programs and will explore all options in order to refer individuals to the most approptiate health resources.
- Call Alberta Health Services Mental Health Helpline at 1-877-303-2642 to access 24/7 support from a registered nurse.
- Call Alberta Health Link at 8-1-1 for advice on your medical situation.
- Text COVID19HOPE to 393939 to subscribe to a text-based service that provides encouragement and helps ease feelings of stress or anxiety. Subscribers will receive daily messages on how to focus on healthy thinking or actions to help manage their mood.
- Help in Tough Times (Webpage – AHS)
- Covid-19 and Your Mental Health (Pdf – AHS)
- Practical and Emotional Preparedness for a Pandemic (Pdf – AHS)
- Coping and Connection for Children & Families During Covid-19 (Pdf – AHS)
- Stress and Coping with COVID-19 (Webpage – CDC)
- Talking with children about Coronavirus Disease 2019 (Webpage – CDC)
- Kelty’s Key is a free online therapy resource where you can access tailored treatment from an online therapist, or work on your own with their self-help resources: keltyskey.com.
- Trish Tutton is banff-based mindfulness expert. Trish is offering two of her online programs on a ‘pay what you can’ basis during this time; 21-Day “Create a Daily Mindfulness Practice” and “10 Days to More Happiness at Work”. Find more information on these programs on her website: trishtutton.com.
Mobile Apps for Self-Care
Mobile Apps for Self-CareThere are a variety of mental health apps out there to help you manage anxiety, depression, and stress, and track your mood. Here are a few for you to check out that are available for Apple and Android.
Local Help Centres (Banff & Canmore)
Banff Help Centre
The Town of Banff’s Emergency Social Services team is available 8:30am – 4:30 pm, Monday through Friday, to help answer questions relating to mental health, employment insurance, meal and grocery services, housing, issues related to immigration, child and youth care information and more.
Their preferred method of contact is by e-mail at email@example.com. It it important that you include your name, phone number, email address, citizenship status, preferred form of contact and what questions or concerns you have.
If you do not have access to e-mail or a computer, you may phone them at (403) 762-1251 during their open hours of operation.
Visit Banff.ca/COVID for information and assistance.
Canmore Help Centre
The Town of Canmore’s call centre is now open and will operate 7 days/week, 8:30am – 4:30pm to help answer questions relating to mental health, employment insurance, meal and grocery services, housing, issues related to immigration, childcare and more.
Contact their call centre by email at firstname.lastname@example.org or by phone at (403) 678-1551 during their open hours of operation.
Visit Canmore.ca/COVID for information and assistance.